How do I confirm my order was placed?
You'll receive an order confirmation email as soon as your order is placed. If it doesn't appear within a few minutes, check your spam folder. If you still can't locate it, reach out to us and we'll sort it out.
Can I modify or cancel my order?
I entered the wrong address. What should I do?
I entered the wrong address. What should I do?
Address updates can be requested but are not guaranteed. Contact us immediately with your order number and the correct address and we'll do our best to update it before it ships.
My order hasn't arrived. What should I do?
Start by checking your tracking link for the latest status. Carriers occasionally mark packages as delivered before they arrive — allow 2–3 business days before reaching out. If nothing arrives, contact us and we'll look into it.
What are your shipping options?
We offer standard and express shipping at checkout. Available options and rates will be calculated based on your location before you complete your order.
How long does processing take?
Orders are processed within 1–3 business days, excluding weekends and holidays. You'll receive a shipping confirmation email with tracking once your order has been dispatched.
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs duties and import taxes upon arrival, which are the responsibility of the recipient. Fees vary by country, we recommend checking with your local customs office for an estimate.
How do I track my order?
A tracking link will be included in your shipping confirmation email. Please allow up to 48 hours after receiving the email for tracking information to update.
My tracking link isn't showing any updates
Tracking numbers are generated when your shipping label is created, which may be before the courier scans your package. Allow 1–3 business days for the first update to appear.
What is your return policy?
Tracking numbers are generated when your shipping label is created, which may be before the courier scans your package. Allow 1–3 business days for the first update to appear.
How do I find my size?
Each product page includes a size guide with detailed measurements. We recommend consulting the guide before purchasing, as fits can vary across styles. If you're between sizes, the product description will note whether an item runs true to size, slim, or relaxed. Feel free to contact us with any sizing help.
A style or size I want is out of stock
Our website reflects real-time inventory. If something you want is unavailable, sign up for a restock notification on the product page where available. For further enquiries, feel free to reach out to us directly.
Where are your products made?
Sourcing and production details are listed on each individual product page. We're committed to working with quality manufacturers, specific origin information can be found in the product description.
How should I care for my items?
Care instructions are listed on each product page and on the garment label.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal. Additional payment options may be available at checkout depending on your region.
Will I be charged duties and taxes on international orders?
International orders may be subject to import duties and taxes upon arrival in your country. These charges are not included at checkout and are the responsibility of the recipient. We recommend contacting your local customs office for an estimate before ordering.
Is my payment information secure?
Yes. All transactions are encrypted and processed securely. We do not store payment details on our servers.
My payment was declined. What should I do?
Double-check that your billing address matches what's on file with your bank, and that your card details are entered correctly. If the issue persists, we recommend contacting your bank or trying an alternative payment method.